I am on the phone, wrangling with an ATT customer "service" representative, trying to cancel two "features" on our business phone line - a line we only use for DSL.

It's our fourth phone line. We pay fucking $33.94 a month for it. $6.00 a month is for "CO Termination With Touchtone", which essentially is a fee that you pay so you can hear the numbers being dialed when you press them. The second, is for $6.15 a month, for "Individual Message Business Hunting Line", which allows a phone call sent to that line, if busy, to roll over to another line. Nobody calls this line, since we don't give the number out, so obviously this is not needed either.

The second rep I talked to while calling me Mr. Daniel (lol what a communications major no doubt), tried to explain that the Individual Message Business Hunting line was not an add-on feature, but actually the line itself. I disputed this by saying the $15.00/month "Line Charge" was the line, plus what the first rep told me. She is now trying to figure out what line it's supposed to roll over to, as if that fucking matters.

Yes, I'm still on hold.